How Can We Help?
Owned and operated by Outcross Supply, we're happy to answer questions about dirt bikes, rooftop tents, kayaks, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking info within 3 business days, send us a message and we will look into it.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit, check our Return Policy page for full details on how to start the process. We want you to feel confident in every purchase.
Can I exchange an item for a different size or model?
Exchanges are handled on a case-by-case basis depending on product availability. Contact us within 30 days of delivery and we will walk you through the options for your specific item.
How do I choose the right rooftop tent or car awning for my vehicle?
Compatibility depends on your vehicle's roof rack setup and weight capacity. Check the product description for mounting requirements and weight specs, or send us your vehicle details and we will help you find the right match.
Do your electric dirt bikes require assembly?
Most electric dirt bikes arrive partially assembled. Each listing includes assembly details and any tools you may need. If you run into questions during setup, our team is happy to help over the phone or email.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your adventure setup? Returns are accepted within 30 days per our policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
